Terms of Service

Our content: The Platform, its software, classifications, severity ratings, risk taxonomies, and analytical outputs are the intellectual property of Arcola AI Limited. Your subscription grants you a non-exclusive, non-transferable licence to use the Platform for your internal business purposes.

Source data: The Platform aggregates publicly available information. We do not claim ownership of source material (news articles, regulatory filings, etc.). Links to original sources are provided for attribution.

Your data: You retain ownership of any data you upload or create on the Platform (e.g., custom watchlists, notes, alerts). We do not use your data for any purpose other than providing the service.

The Platform is provided "as is" and "as available". To the maximum extent permitted by law:

• We do not warrant that the Platform will be error-free or uninterrupted
• We do not warrant the accuracy, completeness, or timeliness of incident classifications
• AI-generated classifications are probabilistic and should not be relied upon as the sole basis for legal, regulatory, or financial decisions
• You are responsible for independently verifying information obtained through the Platform

To the maximum extent permitted by applicable law:

• Our total liability for any claims arising from your use of the Platform is limited to the fees you paid us in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunity
• Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

Subscription terms and pricing are set out on our website or in your order form. The weekly incident brief is GBP 49 per month, exclusive of VAT and any other applicable tax, which is added at checkout according to where you are and whether you have given a valid business tax number. We do not handle payment card details directly - payments are processed by Stripe, our third-party payment provider, which also issues your invoices.

A subscription is billed monthly in advance and renews automatically until you cancel. You can cancel at any time from your account page (Manage billing); cancellation takes effect at the end of the period you have already paid for, you keep access until then, and no further payment is taken. Payments already made are not refunded when you cancel, except where the law requires it or we choose to as a goodwill matter. For refund queries, contact support@arcolaai.com.

If you are a consumer, you have a legal right to cancel within 14 days of subscribing. Because the weekly brief and the archive are digital content that we make available to you as soon as you subscribe, by subscribing you ask us to start immediately and acknowledge that you lose the right to cancel for a refund once we have done so. Your right to cancel the subscription for the future, as described above, is unaffected.

If a payment fails or is disputed with your card issuer, we may suspend or end your subscription and access to the archive. We will tell you by email before doing so where we reasonably can.